Who We Are
We are a short-term crisis response team that immediately responds to children in crisis, whether in their homes or their West Central Minnesota communities.
We have a goal of presenting a trained crisis staff member at the home or community space within 45 minutes of the phone call. So, before you pick up the phone, ask yourself this:
Will your family be safe for the potential 45 minutes it may take for us to reach you?
If the answer to that question is no, do not call us—dial 9-1-1. If the answer is yes, then call us at 701.364.0431. While we cannot always guarantee that 45-minute threshold, it is a good marker for helping you determine whether you need our services or emergency services.
How Our Services Work
For every crisis we assist with, we have three goals:
- Keep the family safe
- Calm the situation
- Connect the family to long-term services
We reach these goals by following this process:
- Step 1: Phone screening. During your call, we will ask you several questions to identify what is going on and whether we can help. Upon determining, the mobile team is the appropriate response;
- Step 2: Parent or guardian permission. Whether a child or a parent calls us, we must ensure a parent, guardian or child foster care provider accepts the service. That responsible adult must be physically present with the child in crisis when we are rendering our services. When we offer our in-person services, we must get signatures on consent-for-services forms.
- Step 3: Situation assessment. The practitioner who responds to your home will assess what is going on, both from the child’s perspective and the parent’s, guardian’s or child foster care provider’s perspective.
- Step 4: Treatment plan creation. The practitioner will create a treatment plan that will enable the family to move forward and get the services they need.
- Step 5: Follow up. We will follow up with the family and discuss the treatment plan previously developed and if we can assist you any further. If a face to face service is provided, you will also receive a self-addressed envelope and survey to provide feedback on the service provided.
Frequently Asked Questions
Do I need to have a DSM V diagnosis?
Absolutely not. This service is completely separate from Social Services, which means we don’t need to rely on their requirements to help you.
Do I need to be a resident of one of the counties you serve?
No! You only need to be present in one of our service areas at the time of crisis. Residency is a non-issue.
Do you respond to emergency rooms or hospitals?
No. Our program does not respond to mental health crises that take place in emergency rooms, medical clinics or hospitals. We are solely a home-based and community-based service.
How do I pay for these services?
You don’t! This is a volunteer, no-cost service to families.
Our services relay on grant funding through Department of Human Services. Also, the program currently bills Medical Assistance and PrimeWest. There will be no cost to access the Region IV South Children’s Crisis Response. Please keep in mind that if the client needs additional services beyond the Region IV South Children’s crisis Response, you may be required to pay a fee.